Start 2026 with a personalized k-beauty program

Support

Have any questions about our products? We’re here to help.

support@venus-labs.io

Hours: Mon–Fri, 9am–6pm PT
(Next Business Day Replies if After Hours)

Typical Response: Under 24 Hours on Business Days

Orders

How do I buy a box?

Build your routine, then choose Essentials ($79) or Complete ($109). Full-size, authentic K-Beauty curated in Seoul.

How do I buy a box?

Build your routine, then choose Essentials ($79) or Complete ($109). Full-size, authentic K-Beauty curated in Seoul.

How do I buy a box?

Build your routine, then choose Essentials ($79) or Complete ($109). Full-size, authentic K-Beauty curated in Seoul.

Can I skip or pause a shipment?

Yes—any time from the Venus app until your next charge date.

Can I skip or pause a shipment?

Yes—any time from the Venus app until your next charge date.

Can I skip or pause a shipment?

Yes—any time from the Venus app until your next charge date.

Can I cancel or change an order after paying?

Orders begin fulfillment immediately. If your order isn’t marked Shipped yet, email us with subject “URGENT – ORDER #” and we’ll try to help.

Can I cancel or change an order after paying?

Orders begin fulfillment immediately. If your order isn’t marked Shipped yet, email us with subject “URGENT – ORDER #” and we’ll try to help.

Can I cancel or change an order after paying?

Orders begin fulfillment immediately. If your order isn’t marked Shipped yet, email us with subject “URGENT – ORDER #” and we’ll try to help.

What payment methods do you accept?

We accept major credit and debit cards, and other secure online payment methods.

What payment methods do you accept?

We accept major credit and debit cards, and other secure online payment methods.

What payment methods do you accept?

We accept major credit and debit cards, and other secure online payment methods.

Shipping & Delivery

Where do you ship?

U.S. nationwide. We do not offer international shipping at this time.

How long does it take?

U.S.: 2–6 business days after dispatch. International: 5–12 business days (customs may add time).

How much is shipping?

U.S.: Free


How do I track my order?

We’ll email a tracking link when your order ships. You can also check Account → Orders.

Returns, refunds & replacements

Do you accept returns or offer refunds?

Because each Venus Box is personalized and hygiene-sensitive, all sales are final once processed. If something arrives damaged, incorrect, or lost, we’ll replace or credit—just contact us within the time windows below.

What if my item is damaged or wrong?

Email support@venus-labs.io within 7 days of delivery with photos of the box, item, and shipping label. We’ll replace or credit promptly.

What if my package is lost?

If tracking hasn’t updated or shows delivered but you didn’t receive it, contact us within 14 days of the estimated delivery date; we’ll investigate with the carrier and resolve.

Authenticity & sensitivity

Are your products authentic?

Yes. We source directly from verified Korean partners. 100% authentic.

I have allergies or sensitivities—can you accommodate?

Yes. Note allergens/concerns in onboarding; our Seoul estheticians vet ingredients before shipping.

App & Venus Pro

Do I need the app?

Yes— our app includes expert matching, skin analysis, and the purchase of the personalized skincare routines.

Is the face scan required?

Optional—scans unlock charts and smarter tweaks.

Is Pro included with a box?

Yes, while your subscription is active (otherwise $9.99/mo or $59.99/yr).

Still Need Help?

Email support@venus-labs.io — we reply within 24 hours on business days.

Seoul-curated • full-size • 100% authentic K-Beauty